Frequently Asked Questions
Everything you need to know about your Vue beauty journey.
Are Vue products cruelty-free and vegan?
Yes, all Vue products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed with sensitive skin in mind. However, we always recommend performing a patch test before incorporating a new product into your routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.